yo yo.

its been long since i last blogged. =)

exams are over.. and i have already survived one week of attachment. and it sucked upside down.

its so bad that i always wanted to sms people and hope that they could reply. but then again, most of my poly friends are in attachment, and that only left nicole who went attachment last semester but she sometimes she didnt reply me. and really couldnt think of anyone to sms to.

yeah. so bad till i feel like crying.

but in fact, its not exactly that bad. =/ i dont know.

there are a total of 8 interns, including me, in AIA. and we are all each assigned to one agent. except for me and faith, the rest gets to stay in the office to do database. me and faith have to went all the way to lavender (which as quite pissing because we bought our concession) to faith's agent's house to do co-calling. mainly because the company has rule where we cant co-call in the office.

they are still in the meantime looking for locations where we can ALL call. but then, where to find? =/ so we had to went lavender to call.

and for me, which totally is different from faith, most of the time i just get to stone and stare. it is so bad that i can actually do that for hours. =( and even though i didnt say much, but i hate to do boring jobs. it gets me to my nerve. so pissing.

envy elaine, who gets to do 70,000 contacts of database. and sharon too. and, in a way, im so slack that i could WATCH them to do because i really got nothing to do. let me explain.


DAY 1.
on the first day, they just moved in so we basically dont have proper desks. and, it still wonders me why they need so many interns. all 8 of us. and i feel that, if one intern is assigned to two agents, i still find it as efficient. but, shrugs.

its all like orientation. andy has to keep talking and talking because they dont know what to do with us. they are like, not expecting us that kind of thing. and even though i understand that its not their fault (because the unit that they are supposed to be in, the people hasnt moved out. and they are supposed to move out by jan. which is now march, and they are still there. pissing, isnt it?), i still cant help it to feel pissed off.

i thought it would be the first day. we gets almost 2 hours of lunch break while they settled down. get back to the office, we stare at each other and another briefing at one of the meeting rooms. it is really obvious that they are trying to drag time and stuffs. and after introducing and introducing their agent's jobs, we get to meet our own agent.

i dont know is it sad or what. but my agent is only three months' old and is still on training. so basically, she has nothing for me to do. no list, no database.

end of the day. im so sad.


DAY 2.
we were all asked to prepare script for co-calling, the expected responses that we would get and ways to counter them. did roleplays and stuffs. throughout the whole day, it was just facing the script and the script faces me. we were ask to memorise (i see no point in it because we still get to look at the script when we co-call.) and memorise.

take note that i keep using repetitve words because that's what we do. and it's the fact.


DAY 3.
most of the interns got assigned to doing database or sorting out papers. all except me. if i didnt remember wrongly, i still look at the script and memorising. the worst thing is that, i couldnt believe i can stare at the same script for 2 days. it gets so sian that i rather memorise SOM or PMKT textbooks than this. -.-

i tried my best not to yawn so much because its rather boring. im serious. everyday i did reflections on my own notebook and for the third day, i wrote: Thing I do: - memorising script

its so sad that i had only one pathetic point under "Things I do". ok, its not even THINGS. just THING. roar.

after lunch i helped one of the managers, who taught me how to go about QUEUEING in the helpdesk on the first level. it was the most pissing day. it goes about like this.

me and sharon was asked to go down to the helpdesk. she taughts us how to use the computer and how to go about getting a queue number. and in order to get a queue number, we had to key in the agent's number.

so she took like two queue numbers and we went in to wait. she reminded me of maria (shirley, if you remembered. our manager at breeze.). EXACTLY the same kind. demanding and straightforward. and in a way, good thing, i guess.

then after that the other queue number need quite some time. so she asked me to go up and get my phone while i helped her queue. -.- its like polyclinic kind of feeling. like whatever we learn in som.

so after i came down, i waited like sai. until the number AFTER our number appears. o.o so after the person finish his enquiry, i went over to the counter to ask the lady if i missed the number. (just in case, you know.) she said yes, and keep insisting that i shouldnt take my agent number. (i think its because the queue number starts with 3 and its for agent to enquire.) im like, HUH. and i told her im queueing on her behalf. ROAR. she kept saying i cant take her number. roar, im not. im just queueing on her behalf. -.-

went out. called her and she hang up. -.- sms me later that she's in a meeting. and it lasts for one hour. asked me to take another number. i did, and told her the number before i enter to queue again. SECONDS, before i sat down. the electronic board shows my number. and im seated directly infront of the lady. OHSHIT. holy. i pretended to look at my phone, and pretended i couldnt hear her calling out. so paiseh. and i walked out.

after that she sms back and say it was too near. -.- asked me to take another number in 15mins time. and in 15mins time, its still 3.35pm. her meeting ends at 4pm. ROAR. angry anot. went up to wait awhile. purposely drag time. stare at other interns doing their work. went to the toilet. came down at 3.50pm. took the number and went in to queue.

i think the security guard must be wondering what am i doing man. going in and out. zzz

she came shortly after that. i heave a sigh of relief. can you imagine im actually living with such fear. im so afraid if the queue number i have just taken being called out again, i would be so embarrassed to walk out can.

waited with her. she TSK so loud even though im a seat away because we waited for quite some time. to me, it was quite short because having to imagine i started to wait at the beginning at about 2pm. and im still there at 4pm. hais.

imagine if im a client awaiting, i would already gave an immediate failure for the helpdesk because i waited for so long.

went back after the enquiry. she said thanks. but i didnt feel anything because i didnt FEEL the sincerity in her. =/ that wasnt my point anyway.

well, i wasted another 2+ so hours again on my third day. the rest of the time was obviously shit. because i stare into the space. in the morning was more ridiculous because well. i shadnt explain. but its obviously dragging of time. roar.

(having said so far, i still cant understand why people are still complaining about their job is doing sai kang work. as having to compare with mine, i think i rather do sai kang job than staring into space. what im afraid of is that would it affect my grading for attachment because i seriously dont want to restart this kind of thing. -.- if it's not complusory, i rather skip it if im being transferred so last minute.)


DAY 4.
went over to the agent's house at lavender. i dont understand why the manager had to bring two other part-time workers to do telemarketing. i know they are very pro. but then, shouldnt interns be of higher priority? there's only two phones in the house and she told me they are using it. and there's NO OTHER phone for me to call.

she asked me to wait.

-.- i was feeling so pissed. because i had to, once again, stare at the script for the third day. i kept memorising. and the agent had to do roleplay with me. i dont know la. i feel that the roleplay hasnt been much use to me because the scenarios are totally different when i do co-call. cause people are so rude that they dont bother to talk to you as nicely as the agent did. but well, at least he bothers to roleplay with me.

so i spend the entire morning with faith. she did her database and all i could do was just staring at the script. i was listening to the two telemarketers doing their calls and they build so much confidence in them. i was doing nothing for the whole morning. after lunch, we went to lavender mrt to do survey.

in a way, it is a good thing because FINALLY i have something to do. but in another way, it was bad because as compared with co-call, i rather call than to do surveys. but i think i left with no choice. faith's agent was rather nice. he knew we didnt like survey so he let us did 4 surveys just for experience.

i didnt like approaching people. and people who knows me surely know that i dont like to talk to strangers. but i have NO CHOICE. i approach people and they rejected me. got one person even tell me that he's so stress. o.o

at the end of the day, we all finished our 4 surveys. and he say it was quite well done because we did it in 30-40mins time when we are given an hour.

but then again, i feel so bad because by doing the survey, which means i have to call them. and out of four people, one of them say yes for a question that asking them to sign up the plan. and THIS PERSON, told me after he finished the survey that he's afraid of telemarketers calling him.

i feel so bad. seriously.

after that we had like some reflection-kind-of-thing in ICA building. and i actually told the agent what the person tell me. he said i dont have to feel bad because im promoting something to them. i guess different individuals have different perceptions. i feel bad because ultimately, im the one who is going to call the person that i approached. and he dont really like telemarketers to call him. its just like how i dont like people to approach me for survey and YET, on this very day im approaching people to do survey.

i just dont like the idea. but, NO CHOICE.


DAY 5
throughout the day, i did co-call. all i did was just keep calling and calling. so numb till i expected their responses. reminds me of the days in hardwarezone where i did telemarketing with shirley. but it was a different situation because im advertising a FREE website whereas this time im promoting an insurance plan.

and then the interns told me that alvls results were released and i was so happy because i get to sms people. its like, something i yearning to do. to share with people my boredom at work.



while i was waiting at lavender mrt on friday, there's a Regent Stars Travel branch and i yearn of working with them. i even saw one np student i know working in the branch. i imagine myself working with yusong they all. hais, i think its so much fun. but well, we always thought that the grass is greener on the other side and never be satisfied with our current situation.

and even though in my reflections book, i wrote so many good things like what i learn for co-calls and survey, there's so many hidden meanings which includes tonnes of boredom and thousands of spaces. i dont know. its so bad. SOOOOOOOOOOOOOOOOOOOOO bad.

yay. i vomitted what i want to say here. im much happier now. ^^

im hoping for a better day and since i can survived for one week. its just 6 times more. i can do it. (:





yesterday after tution i rushed down to meet zhengwei, sanana, pris.c and weikiat. zhengwei is going for NS this coming friday. im so excited for him. HAHAHA. its like another stage of his life. and in a few weeks' time, its gonna be weikiat's turn.

even though by the time i reached, they were about to go, its so great to see them again. and i even took a long ride home with zhengwei and weikiat on 174. i like that we can chat so much. with their cold jokes and stuffs. and even though some times i couldnt understand their guys' world but, its nice la.

ZHENGWEI, im going to miss you! HAHAHHAAAAA =DD

also, congrats to all who did well in alvls. =D

♥ 1:10 PM